Refund Policy

Last updated: 11 November 2026

Bought something by mistake, or it didn't work? Email support@killbounce.app within 14 days and we'll refund it.

Include your player name and roughly when you bought it. The receipt email from Stripe helps too.
Payments are taken by Stripe as merchant of record (see the Terms), so refunds are made through Stripe, back to the card or wallet you paid with, including any tax you paid. They usually show up within 5-10 business days, depending on your bank.
A refunded item is removed from your account.
If an item you paid for never showed up in your account, we'll either add it or refund you, whichever you prefer, at any time.
After 14 days, we look at refund requests case by case.
Items won by levelling up are free, so there's nothing to refund.
Accounts closed for breaking the Terms don't get refunds for items.

Prices are in US dollars and are shown before you pay. Items are digital and delivered straight away. This policy doesn't take away any rights you have under the consumer laws where you live.